Frequently Asked Questions

How does Optopro help with inventory management?

Optopro provides real-time stock visibility, automated low-stock alerts, barcode scanning, vendor management, and forecasting analytics.

Can Optopro manage both optometry clinic and retail optical workflows?

Yes. Optopro supports end-to-end workflows including eye-exams, prescriptions, lens/lab orders, inventory management, and POS.

Can I track patient prescriptions and history in Optopro?

Yes. Optopro stores complete patient profiles including medical history, prescriptions, exam notes, and purchase history.

Does Optopro support appointment scheduling and reminders?

Yes. Optopro offers multi-doctor scheduling, prevents double-booking, and sends SMS/email reminders to reduce no-shows.

How does Optopro improve sales and customer experience?

Optopro help businesses improve sales and customer experience by

  • Fast billing
  • Tracking customer preferences
  • Supports discounts/loyalty
  • Minimizes dispensing errors
Can Optopro integrate with my website?

Yes, Optopro can be integrated with your website for online appointment booking.

Is Optopro cloud-based? Can I access it remotely?

Yes. Optopro is fully cloud-based, accessible anytime and from any device across multiple locations.

How secure is my business and patient data in Optopro?

Optopro uses encrypted databases, secure hosting, role-based permissions, and regular backups.

Can Optopro manage multiple store locations?

Yes. Optopro centralizes inventory, shares patient data, and provides store-wise reporting and performance dashboards.

Can I track lab orders and job status with Optopro?

Yes. Optopro tracks lab orders, job status, vendor timelines, and sends automated updates to customers.

Does Optopro provide business insights and reports?

Yes. Optopro includes dashboards for sales, inventory, best-sellers, staff productivity, and revenue trends.

What support does Optopro provide?

Optopro offers training, onboarding, phone/email support, video tutorials, and continuous updates.

Can Optopro migrate data from my existing system?

Yes. Optopro helps in data migration for patient records, inventory, sales history, and prescriptions smoothly.

Can a Sales Invoice be created if there is no workorder for a patient?

Yes, a Sales Invoice can be created without any work-order for the patient. For example if you want to charge the customer for any cleanser for lenses or may be charge a patient for a check-up only, which doesn't require any work-order, you can still create sales invoices for the services/products.

How to reschedule an appointment?

To reschedule your current appointment, please follow these steps:

  1. Select the appointment from the calendar
  2. Right-click on it and select “Edit”
  3. Choose new date and time
  4. Save.

You have successfully updated your appointment.

How to edit Unit price/qty in sales invoice?

Unit price/quantity of an item cannot be edited in sales invoice directly however you can edit the unit price/quantity through work order only.